Startek

A global customer experience (CX) management solutions provider, Startek® delivers best-in-class omnichannel CX, digital transformation and enterprise tech services for leading brands, from Fortune 500s to fast-growing startups. Our innovation and expertise ensure CX excellence across traditional and non-traditional channels. Working both in-center and via work at home, our 40,000 CX experts are present in 13 countries ensuring global reach and local connection no matter where your customers are based. The award-winning Startek Cloud, a hybrid-cloud platform integrated with AI capabilities, empowers remote and home-based team members, to deliver business agility and continuity. At Startek we believe that every organization can deliver meaningful customer experience (CX) at every touchpoint by harnessing the power of empathy. Empathy is looking through your customer’s eyes to understand the world as they see it and leveraging that understanding to build human-centric experiences that create an effortless 1-2-1 connection. Applying empathy across data, technology and people, we enable our clients to build long-term, profitable customer relationships by closing the CX gap. To find out more visit www.startek.com.

Atento

We are one of the world's largest global providers of customer relationship management and business transformation outsourcing (CRM/BTO) services and industry leaders in Latin America. Our offerings have expanded beyond the realms of traditional Business Process Outsourcing (BPO) to become front-runners in the transformative space of BTO. This evolution has been powered by the integration of AI and automation, emphasizing the enhancement of competitive edges through the lens of Customer Experience (CX) consulting. We are also one of the leading providers of nearshoring CRM BTO services for businesses operating in the United States. Since 1999, we have developed business models in 17 countries, employing approximately 110,000 people. Serving over 400 clients, we deliver a comprehensive suite of BTO CRM services across a multitude of channels. We specialize in tailored solutions that cater to diverse industry needs, blending our proprietary technologies with third-party platforms to cultivate authentic connections and lasting customer experiences. Our mission is to ensure every interaction is not just meaningful, but also enriching, contributing real value to our clients' enterprises. Our commitment and service excellence have not gone unnoticed. We've earned accolades from prominent industry analysts in various regions, including acknowledgments from Everest, Gartner, Frost & Sullivan, and ISG. On the corporate culture front, Forbes recognized us as one of the 100 best companies to work for in Spain for 2023, and the Great Place to Work® Institute consistently ranks us among the top 25 best global employers. Notably, we are the first in our sector to be awarded the ISO 56002 Certification for Innovation Management, an honor we have proudly maintained for three years running.

ICS Outsourcing

Incorporated in August 1994, ICS Outsourcing is Nigeria’s leading Human Resource and Business Support Solutions provider. Our services include Business Advisory, People Outsourcing, Recruitment Outsourcing, Learning and Development and Sales Outsourcing. Others are Background checks, Call-Centre Management Solutions, fleet management solutions. We also developed mobile applications such as Smoothride, SmoothTracker and SmoothRepairs, which meet the pay-as-you-go fleet management needs of some of our clients, tracking functionalities of moving assets and the facility management needs of our client respectively. We are in business to service the needs of our customers while helping them deliver value to their own customers; we make it our central business focus to search for and identify opportunities through which our customers can further deliver value to their customers, thereby improving their business outcomes There are over 200 large, medium and small businesses who presently enjoy the ICS advantage. These relationships are built on the reputation and trust that we always deliver world-class, gap-specific services in a professionally and ethically manner; our business is conducted with Agility, Creativity and Enthusiasm. In light of this, we won the Teein’s Award for the Most Enterprising Business Support Solutions Company of the year 2018, African Brand Leadership Merits Award for the Most Innovative Human Resource Outsourcing Company 2018, Jobberman’s Top 100 Companies to work for 2016 and many more.

TTEC

We’re TTEC (pronounced t.tec). For over 40 years we have been obsessed with one thing: Helping the world’s best brands deliver exceptional customer experiences (CX). We're not just another BPO company. We're CX innovators, with deep understanding of what makes customers happy. We seamlessly blend human expertise with the power of AI to deliver optimized solutions across every touchpoint – from customer care and tech support to sales, collections, and trust & safety.

TACNA Services

TACNA is a professional shelter services organization, helping companies manufacture in Mexico's low cost labor market. TACNA has assisted companies in establishing and operating border region Mexico manufacturing facilities since 1983. The shelter strategy allows companies to establish operations quickly and focus on manufacturing by letting TACNA handle the complexities of operating in Mexico. We handle the administrative and regulatory burdens associated with operating in Mexico, allowing you to focus your full attention on manufacturing. Our highly experienced team of professionals can perform a start up in as little as six to eight weeks. Operating under TACNA's existing legal structure avoids tax and legal risks to which your company would otherwise be exposed. You save significant startup costs and valuable time. You avoid the pitfalls and false starts. In short, our operating model is Mexico Manufacturing Simplified. To ensure Mexico's maquiladora industry is a fit for your manufacturing operations, we invite you to visit our operations, at which time we will prepare a pro-forma cost analysis, interact with our management team, and visit various Mexican maquiladoras where you gain an appreciation and understanding of the Maquila industry.