Imtiyaaz Isaacs
Customer Service Advisor
About
I am an experienced Customer Service Advisor /
Lead Generator / Sales Agent / Quality Assurance at a call center with a proven track record of successfully identifying and qualifying potential leads, making quality sales and also providing an excellent customer experience. I am skilled in building rapport with clients and utilizing effective communication strategies to drive sales. I am passionate about connecting businesses with valuable opportunities and also assisting customers with any issued.
Strong communication skills: Ability to effectively communicate with potential leads through various channels such as phone calls, emails, and social media.
Analytical skills: Proficiency in analyzing data and metrics to identify trends, optimize lead generation strategies, and measure campaign performance.
Lead nurturing: Experience in building relationships with leads through personalized communication and follow-up to move them through the sales funnel.
Knowledge of lead generation tools: Familiarity with CRM systems, marketing automation platforms, and other tools to streamline lead generation processes.
Strategic thinking: Ability to develop and implement lead generation strategies that align with business goals and target audience needs.
Problem-solving skills: Capacity to identify challenges in lead generation efforts and develop creative solutions to overcome them.
Sales acumen: Understanding of sales processes and techniques to effectively qualify leads and convert them into customers.
Adaptability: Willingness to stay updated on industry trends and adjust lead generation strategies accordingly to stay competitive in the market.
Quality Assurance: Listening to calls and providing feedback to agents. Double checking outcomes for reworks. Auditing calls. Finding trends and patterns to present to the trainer and liase with the trainer on what he should coach on.
Contact Information
Professional Email
****@****.com
Personal Email
imt****@gmail.com
Work Phone
(***) ***-***
Mobile
(***) ***-***
Local Location
City of Cape Town, Western Cape, South Africa
Industry
Information Technology & Services
Designation
Customer Service Advisor
Birthday
-
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