Venugopal Murali Prabhu
Chief Technology Officer (Sales and Service)
About
Venu is a focused, self-motivated & highly energetic digital leader with around 2+ decades of experience in Contact Center(Marketing, Sales & Service) CX/CRM Space. He is very hands-on in research and development, Practice building/management, CoE setup, Consulting, Customer Experience(CX) management, professional services.
He is conversant with multiple digital solutions that helped transform client ecosystem harnessing CPaaS, CCaaS, NLP/NLU, Conversational AI, Digital Humans, RPA/IPA, AI based Document processing, AR/VR
He successfully incubated CIM Practice (Contact Center Technology and Consulting) and responsible for P&L for the same with diverse team (~1000+) globally - North America, Canada, United Kingdom, Finland, India, APAC, ANZ, Middle East. He is excellent in developing lasting relationships with customers and clients and forging strategic alliances with partners. He has won many new logos and delivered many multi million dollar projects in CX space.
He stays ahead of curve that has helped the practice and many clients to deliver digital transformation seamlessly. He firmly believes that Innovation happens by collaboration - by bringing teams together, huddle with bright minds and works closely with various levels within the organization to accelerate the pace and time to market.
#cx #contactcenter #cxtransformation #customerexperience #digitaltransfomation #AmazonConnect #cognitive #automation #RPA #IPA #CPaaS #CCaaS #conversationalAI
Contact Information
Professional Email
vm****@accenture.com
Personal Email
mve****@gmail.com
Work Phone
(***) ***-***
Mobile
(***) ***-***
Local Location
Bengaluru, Karnataka, India
HQ Location
dublin 2, ireland
Website
http://www.howstuffworks.com/
Industry
Information Services
Designation
Chief Technology Officer (Sales and Service)
Birthday
May 7
Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 786,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue. Visit us at accenture.com.
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HQ Location
dublin 2, ireland
Industry
business consulting and services
Employees
690112
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