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Shubhangi Mudgil

Software Engineer

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About

Motivated and customer-centric professional with 2+ years of experience in customer support, testing, and operations across healthcare and telecom domains. Proven ability in resolving client issues, improving service quality, and collaborating cross-functionally to ensure user satisfaction. Previously worked at Redcliffe Labs, Maxicus, and Orange Business Services—handling end-to-end customer lifecycle, technical troubleshooting, QA testing, and data reporting. Skilled in CRM tools, Excel, JIRA, Power BI, and basic SQL. Actively transitioning toward roles in QA Analysis, HR Coordination, or Research, backed by strong analytical skills, attention to detail, and certifications in AI, Excel, Communication, and Prompt Engineering. Open to opportunities in dynamic, growth-oriented organizations where I can contribute to quality assurance, user research, or people engagement initiatives. Key Skills: Customer Experience | QA Testing | HR Coordination | JIRA | MS Excel | Prompt Engineering | AI Tools | Data Reporting | Process Improvement

Contact Information

Professional Email

shu****@orange.com

Personal Email

****@****.com

Work Phone

(***) ***-***

Mobile

(***) ***-***

Access Details

Customer Relationship Management (CRM)

Customer Service Management

Written Communication

Customer Support

Deadline Oriented

Value-at-Risk (VAR) Calculations

Building Business Relationships

Test Cases

Business Process Improvement

Software Certification

Information and Communications Technology (ICT)

Business Requirements

Manual Testing

Managing Offshore Teams

Customer Satisfaction

Local Location

Gurugram, Haryana, India

Industry

Technology, Information and Internet

Designation

Software Engineer

Birthday

orange business

Software Engineer

- - Present

redcliffe labs

Customer Service

Aug 2024 - Present

orange business services

Test Management Team

Sep 2021 - Nov 2022

DAV Public School

Class XII

Global Engineering College

Bachelor of Technology

Work Experience Summary

1y 7m

4y 9m

Number of Companies Worked For

Number of Job Titles

Average Duration at a Single Company

Years of Professional Experience

No colleagues found

Shubhangi Mudgil's Organization Chart

Shubhangi Mudgil

Software Engineer

Professional Email

Personal Email

Work Phone

Mobile

shu****@orange.com

(***) ***-***

Karolyn Fairs

Chair & Chief Executive Officer at Accenture

Professional Email

Personal Email

Work Phone

Mobile

***@amazon.com

***@gmail.com

+91-981******

Karolyn Fairs

Chair & Chief Executive Officer at Accenture

Professional Email

Personal Email

Work Phone

Mobile

***@amazon.com

***@gmail.com

+91-981******

Who is Shubhangi Mudgil and How can I contact Shubhangi Mudgil?

Shubhangi Mudgil is currently employed at Orange business. Shubhangi is an experienced professional working at undefined as the Software Engineer. Shubhangis phone number is (***) ***-*** and email is shu****@orange.com to get more information install Orion extension.

Where is Shubhangi Mudgil currently working?

Shubhangi Mudgil is currently employed at Orange business.

What is the Designation of Shubhangi Mudgil?

At present, Shubhangi Mudgil is serving as the Software Engineer.

What is the Official Email Address of Shubhangi Mudgil?

The professional email used by Shubhangi Mudgil is shu****@orange.com.

What is the Professional Contact Number?

Shubhangi Mudgil's professional contact number is (***) ***-***.

What are the Skills of Shubhangi Mudgil?

Customer Relationship Management (CRM), Customer Service Management, Written Communication, Customer Support, Deadline Oriented, Value-at-Risk (VAR) Calculations, Building Business Relationships, Test Cases, Business Process Improvement, Software Certification, Information and Communications Technology (ICT), Business Requirements, Manual Testing, Managing Offshore Teams, Customer Satisfaction, Email Clients, Resolving Issues, Customer Interaction, Training, Business-to-Business (B2B), Focussed, Sales, Blood Transfusion, Phone Etiquette, Self-Management, Decision-Making, Troubleshooting, Work-Life Balance, Service Improvement, Artificial Intelligence (AI), C++, Manage client expectations, Testing Tools, Test Management, Node.js, Machine Learning, Java, People Development, Engineering Management, JavaScript, Python (Programming Language), Selenium, Team Leadership, Soft Skills, Teamwork, Data Analysis, Architecture, Business Analytics, Software, Team Building, Engineering, Interpersonal Skills, Databases, Programming, Test Planning, Software Testing, Test Automation, Business Analysis, Leadership, Agile Testing, Software Architecture, BFSI, Relationship Building, Software Development, Sales and Marketing, People Management, Agile Methodologies, Communication, Technical Support are some of the skills that Shubhangi Mudgil has.

List the companies where Shubhangi Mudgil has worked in the past.

Shubhangi Mudgil has worked for orange business, redcliffe labs, orange business services, orange business, redcliffe labs, orange business servicesfalse so far.

Where are the headquarters of the company Shubhangi Mudgil works at?

The company is headquartered at .

Who is Software Engineer at Orange business?

Shubhangi Mudgil is Software Engineer at Orange business.

Where does Shubhangi Mudgil live?

Shubhangi Mudgil is currently residing in Gurugram, Haryana, India.

What are the total educational achievements gained by Shubhangi Mudgil?

Shubhangi Mudgil holds a Class XII at DAV Public School followed by a Class X at DAV Public School.

What industry is Shubhangi Mudgil involved in?

Shubhangi Mudgil is currently working with the Technology, Information and Internet industry.

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Who is Shubhangi Mudgil and How can I contact Shubhangi Mudgil?

Where is Shubhangi Mudgil currently working?

Shubhangi Mudgil is currently employed at Orange business.

What is the Designation of Shubhangi Mudgil?

At present, Shubhangi Mudgil is serving as the Software Engineer.

What is the Official Email Address of Shubhangi Mudgil?

The professional email used by Shubhangi Mudgil is shu****@orange.com.

What is the Professional Contact Number?

Shubhangi Mudgil's professional contact number is (***) ***-***.

What are the Skills of Shubhangi Mudgil?

List the companies where Shubhangi Mudgil has worked in the past.

Shubhangi Mudgil has worked for orange business, redcliffe labs, orange business services, orange business, redcliffe labs, orange business servicesfalse so far.

Where are the headquarters of the company Shubhangi Mudgil works at?

The company is headquartered at .

Who is Software Engineer at Orange business?

Shubhangi Mudgil is Software Engineer at Orange business.

Where does Shubhangi Mudgil live?

Shubhangi Mudgil is currently residing in Gurugram, Haryana, India.

What are the total educational achievements gained by Shubhangi Mudgil?

Shubhangi Mudgil holds a Class XII at DAV Public School followed by a Class X at DAV Public School.

What industry is Shubhangi Mudgil involved in?

Shubhangi Mudgil is currently working with the Technology, Information and Internet industry.

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Shubhangi Mudgil

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Shubhangi Mudgil's Organization Chart

Shubhangi Mudgil

Karolyn Fairs

Karolyn Fairs

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