Sales intelligence

Find companies, industries and contacts

Explore the data

People and company directories

Company search

People search

REACH YOUR IDEAL PROSPECT WITH ORION

Gather verified email addresses & phone numbers directly from LinkedIn

Find leads Get free extension Go to Dashboard

202M+

Contacts

44M+

Companies

57M+

Emails

9M+

Phone numbers

Shawn F

Customer Support Team Lead

View Contact for Free

About

I’m looking to bring my fun personality and decade plus wealth of experience to a team where I can best utilize my management, Customer Support, writing, and Quality Assurance background to improve your products, and the relationship between you and your customers, with a friendly and human-first approach! I am always looking for new skills and experience to further my knowledge in the Tech and Software industry, as this is an field I have a very high passion for. I bring great charisma, energy, and a varied skill-set to any team and project I am a part of, and able to manage and support my team and coworkers in any way necessary. Specialties include: • Passionate leadership personality, with a positive people-first and DE&I focused attitude that meshes well with all coworkers in a cross functional capacity. • Project Management skills, including prioritization, resource allocation, and deadline monitoring, as well as project management systems (JIRA, Confluence, Slack, Sharepoint). • Detail-oriented, focused, process-driven leader with quality communication and interpersonal skills, excelling at quickly learning new software and systems. • Extensive content creation experience with a customer/brand-focused attitude, history of building internal and external knowledge bases and communications, and a development of effective operating processes and training. Includes the ability to adapt to matching the tone and voice desired by the company. • Exceptional customer support-focus with a desire to resolve issues in a successful manner, for company and user. • Great familiarity with common Customer Support tools (Zendesk, Salesforce, Cerberus) from an administration, implementation, customization, and usage workflow perspective. • Diverse technical support investigation and QA skills.