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Shashidhara M N
Solution Architect - O365 Admin
About
Experience in Office 365 administration, Exchange online admin, Working experience on Service requests, Incidents, Problems and Change requests using service now ticket tool.
Providing L2 support for clients and maintain response SLA and resolution.
Managing O365 user and shared mailboxes, Meeting rooms and Groups.
Managing user accounts and user licenses through the Office 365 admin center in the Microsoft
cloud platform.
Troubleshoot issues related to Mail-flow, Spam email, Phishing emails related issue using MXtools or Microsoft Remote connectivity analyzer tool, Shared Mailbox, Distribution List, Meeting Rooms, User Mailbox, Anti-spam, and Anti-malware.
Working on Security and Compliance center, content search, Quarantine email, Impersonation
Supporting MDM issue, certification renewal and Publish application to company portal
Knowledge in handling issues related to MFA issue, Whitelist/Blacklist domain, MS Teams
related issue, One Drive sync issue.
Working on transport rule or inbox rule on user mailbox, troubleshooting Outlook related issue. Azure AD. Create SharePoint Team site, Manage Sites and Storage
Contact Information
Professional Email
****@****.com
Personal Email
****@****.com
Work Phone
(***) ***-***
Mobile
(***) ***-***
Local Location
Bengaluru, Karnataka, India
Industry
IT Services and IT Consulting
Designation
Solution Architect - O365 Admin
Birthday
September 21
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