Shamas Aziz
Director of Partnerships
About
Currently the founder of thecxway, a Customer Service and CX consultancy. I am passionate about designing, building, and delivering aligned contact centre operating models that enhance customer satisfaction and loyalty. I have over 20 years of experience in leading customer service teams across various industries, including luxury retail, e-commerce, and SaaS. Most recent position was at Selfridges (7 years), and have also delivered the magic at Vertu, NET-A-PORTER, Ocado and many more.
My core competencies include digital transformation, service proposition redesign, AI and automation for contact centre teams, global operational support, vendor engagement, and contract negotiation. I am proud to have been a member and deputy chair of the Diversity Board at Selfridges, where I contributed to creating an inclusive and respectful workplace culture. In my spare time, I enjoy exploring and discovering the world around me with my son.
Contact Information
Professional Email
****@****.com
Personal Email
sha****@hotmail.com
Work Phone
(***) ***-***
Mobile
(***) ***-***
Local Location
Cheshunt, England, United Kingdom
HQ Location
london, england, united kingdom
Industry
Computer Software
Designation
Director of Partnerships
SentiSum is your AI-driven CX Copilot transforming customer insights. We're on a mission to end the tiresome manual analysis and reporting process, providing your team with automated, actionable insights at your fingertips.
Our powerful platform integrates with all data channels within your enterprise, including voice calls, allowing us to analyze large volumes of data easily. Our advanced Natural Language Processing (NLP) technology supports over 100 languages, ensuring no customer's voice goes unheard.
With SentiSum, you can convert one-time customers into lifetime advocates, maximizing customer value and organic growth.
Our generative AI user interface makes it simple to navigate through complex data, enabling confident decision-making and an improved customer experience.
Join us in the revolution of customer experience management. With SentiSum, it's CX Analysis Made Fun!
HQ Location
london, england, united kingdom
Industry
software development
Employees
26
Founded
2017
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