louis joseph
logistics executive at fedex express tscs india pvt. ltd
operations
bombay, maharashtra, india
Mayur Shah
Senior Dispatcher
About
Currently employed in FedEx Express TSCS India Pvt Ltd with more than 10 years of experience in the same organization handling various job profiles in different departments within.
Work Experience 5+ Years: Operations
Vertical and Location: Operations FedEx Service Station- Kasarwadi, PUNE
Jan 2019 - Current, working as Operations Team Leader, with ever changing environment. I have handled a group of 20+ people and have ensured the operational activities are performed well as per the operational SOP. Ensuring the team delivers positive customer experience on day to day basis. Have collaborated with sales whenever in required so expectations are set correctly.
Vertical and Location: Admin & Operations FedEx Service Station - Chembur, Mumbai
Jan 2015 - Oct 2016, Worked in Operations as Ops Support Agent-Snr, where the profile demanded much of admin activities, and daily collection closures in system.
Work Experience 5+ Years : Customer Service Experience
Vertical and Location: Key Accounts FedEx Mumbai Headquarters
Oct 2016 - Dec 2018, Premier Customer Care Representative .
Worked as a Single Point of Contact to the Key Accounts such has 'HP', 'Britannia'. Remotely (at South India) handled, operations team implanted at Customer locations. Led HP Key accounts team from the Front and Saved 1 Manpower with some process changes I suggested and Accepted by HP as well as my manger.
Vertical and Location: Customer Service, FedEx Pune
Jul 2010 - Dec 2014:- Worked on various Customer Service Processes as below
1) Frontline Support- Voice:- I have supported voice process , was assigned to handle all the inbound calls in regards with track and trace and register trace according.
2) Backline Support - Trace:- I have worked as a tracer Secondary where I have handled level 2 traces for missing packages and pod cases.
3) Backline Support - Lice ICR:- I have worked on cases such as urgent delivery / delayed pickups where cases needs to be closed on same day with concerned stake holders including the customer updated.
4) Frontline Chat Support - Chat Process:- Supported the Chat process with not only just taking inbound queries however went out of the box to have the queries resolved on the same day as well.
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Professional Email
****@****.com
Personal Email
****@****.com
Work Phone
(***) ***-***
Mobile
(***) ***-***
Local Location
Pune/Pimpri-Chinchwad Area, India
Industry
Transportation, Logistics, Supply Chain and Storage
Designation
Senior Dispatcher
Birthday
October 14
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