Kalpak Save CISM
Director-IT Infra
About
Seasoned IT Professional / Leader with over 25 years of diversified experience in IT Security & Operations, Application, Project Management, Transition, and Scrum Practice. Experience of working across Sectors in IT, Telecom, Retail and Finance. Have been an Active member involved in driving the BCP, DR, Risk Management, Security Operations agenda for 10 years overall across organizations. End User Services Automation, as in self-heal, Chat bot, EDR introduced for customer experience. More than 1500 Airtel Owned Retail stores support and 1000 mini stores across the country. Handling Transition of Applications for Telemedia Business. Lead the EUS RFP with Partner. IT Infrastructure Management. A Collaborative leader. Handling Team size of 40 that include Circle leads, L1 and L2 desk and Partner associates. Delivered couple of strategic projects, major being CRM Migration. Passionate about developing and leading teams to ensure SLA based support and adhere to the set KPI with highest level of Business expectation.
Contact Information
Professional Email
****@****.com
Personal Email
****@****.com
Work Phone
(***) ***-***
Mobile
(***) ***-***
Local Location
Pune, Maharashtra, India
Industry
Banking
Designation
Director-IT Infra
Birthday
-
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