Cornerstone Research

At Cornerstone Research, we attribute our success to a unique combination of resources: a creative and energetic staff, cutting-edge technology and research, and our work with academic and industry experts. Our consultants use innovative problem-solving approaches and achieve unparalleled analytic depth. Working with faculty experts from leading business schools, economics departments, and law schools keeps us at the forefront of academic research, while industry experts share their practical experience and business acumen. Our culture of growth and collegiality provides a dynamic work environment. Our team-based approach to casework emphasizes a combination of collaboration and individual initiative. This approach offers our employees the opportunity to work with and learn from professionals at all levels of the firm as well as from a network of leading academic and industry experts.

Relanto

Relanto is a global advisory, consulting, and technology services partner, empowering customers to accelerate innovation by harnessing the power of Data and AI, Automation, NextGen Planning, and Cloud Solutions. Fueled by innovative technology partnership eco-system and the deep expertise of our trusted team of advisors, architects and consultants, Relanto turns possibilities into reality, opening the doors to data-centric and AI-powered business evolution.

KPI Partners

KPI Partners is a global strategic partner for Analytics and Digital Transformation solutions, delivering advanced capabilities in Data Science, GenAI, AI/ML, Cloud Databases, Data Engineering, Analytics & Visualization, and DevOps/DevSecOps/MLOps. Founded in 2006 and headquartered in Newark, California, KPI Partners supports a wide range of clients, including several Fortune 500 companies across industries such as high-tech, retail, CPG, financial services, insurance, manufacturing, and life sciences. Recognized by Gartner, the company has completed over 1000 successful projects for more than 300 clients. With a global team of 600+ consultants located across North America, Latin America, and India, KPI Partners offers deep industry expertise and broad delivery capabilities. Offices are located in Silicon Valley (HQ), Boston, New York, Atlanta, Los Angeles, Guadalajara (Mexico), Bangalore, Hyderabad, and Pune. For organizations seeking a trusted partner in Data Analytics, AI, and Digital Transformation, KPI Partners offers scalable, cloud-native solutions to unlock data-driven growth. Gartner Inc’s “Tool: Vendor Identification for AI, Data and Analytics Service Providers https://t.ly/iWEo Gartner's Market Guide Data Analytics Service Providers 2019 - https://bit.ly/2oOW4rU

nous group

Nous Group is an international management consultancy with over 750 people working across Australia, New Zealand, the United Kingdom, Ireland and Canada. Nous’ broad consulting capability spans strategy, organisational performance, leadership and capability, transformation and implementation, economics, public policy, data and analytics, digital and design. By partnering with clients and complementing their strengths, Nous helps businesses, governments and community organisations transform to realise a bigger idea of success. Founded in Australia, Nous has been delivering positive influence that significantly improves people’s lives since 1999.

Hansa Direct

Hansa Direct – a part of Hansa Customer Equity , is a one-of-a-kind Customer Experience Centre backed by specialists across data, analytics, MarTech and digital. The core focus of services here is helping a customer build a lifelong relationship with a brand and not just for addressing one-off issues or complaints. At Hansa Direct, a customer interaction does not end with the completion of a call or closing of a chat. This is, instead, the start of a personalised omni-channel engagement journey that ensures a seamless customer experience. Highly trained ‘Customer Experience Agents’ at Hansa Direct covers a majority of customer touchpoints to promise superior CX thereby assuring a better ROI and analysis of effectiveness related to customer-centricity initiatives. Hansa Direct’s endeavour is to build a long-lasting connect between a brand and it’s customers at every touch point and with every interaction, create an experience for them. Customer Engagement Services at Hansa Direct are supported by data & analytics derived from the customer’s behaviour while interacting with any given brand – Right from inquiry, purchase, and digital conversations to delivering customer service post-sales. Unlike traditional contact centres, Hansa Direct is also outfitted to deliver 24×7, multi-lingual support, and end-to-end customer experience management. We are constantly evolving with the needs, and the expectations of the customer by providing resolutions within the defined TAT. Further, through our Interaction Analytics or Call Centre Analytics, we help identify best practices, measure performances, identify existing gaps in coaching, and guide agents in near real-time to provide the best possible customer experience. By applying analytics to the rich resource of structured and unstructured data, we create processes that help agents to be more effective, efficient and engaging.