CRMIT Solutions

CRMIT Solutions is a leading CRM Solutions Provider specializing in Salesforce digital transformation and decision intelligence solutions, all powered by Customer360++ (a proprietary AI and decision science framework). The flagship Application Support Value Plan (ASVP) is a comprehensive time-to-value solution for Salesforce, maximizing system uptime, minimizing disruptions, continuous improvement, regular updates, and business-led customer innovations. Our vision is rooted in leveraging data, AI, and automation to create personalized digital experiences and drive proactive customer engagement. Customer360++ empowers businesses with a seamless and efficient industry-specific Salesforce experience, driving growth, operational excellence, productivity, and customer satisfaction. As a premier Salesforce Consulting and AppExchange partner, CRMIT Solutions specializes in CRM, consumer understanding, brand communications, customer experiences, business insights, field transformations, and go-to-market solutions. With over 500 Salesforce certifications and over 2000 successful deployments globally, CRMIT has successfully acquired 300+ customers spread across various domains, including financial services, manufacturing, retail, education, and healthcare. CRMIT Solutions supports its global customers through its offices in Australia, the USA, the UK, and India.

Conviva

The Conviva Operational Data Platform is the first and only real-time stateful monitoring and analytics platform on the market empowering companies to perform real-time optimization of anything that impacts user experience across applications, networks, platforms, devices, access points, and more – connecting backend infrastructure performance to front-end revenue generation and everything in between. Unlike current observability solutions that limit their focus primarily to infrastructure performance metrics, user-centric operational analytics gives you the capability to get a true real-time lens into everything impacting your users’ experience, enabling you to monitor, manage, and optimize their interactions like never before. More than 250 industry leaders – including CBS, CNN, DAZN, HBO Max, Hulu, Red Bull, RTL, Sky, Sling TV, TED, Turner, and Univision – rely on Conviva to drive time-critical decisions at every level of their organization, reducing customer churn, increasing viewer engagement, driving new monetization models, and growing ROI. In 2006, Conviva’s founders sparked a revolution that defined measurement, analytics, and user experience in streaming entertainment. Today, the company continues to push the industry forward and provide the insights and context companies need to thrive in the digital world.

Vitria Technology, Inc.

VIA AIOps delivers the full-stack observability capabilities needed to transform operations and markedly lower costs.Working across applications, networks, and dedicated or hybrid in-house and cloud infrastructure, VIA accelerates the resolution of service-impacting events through process automation and substitutes intelligent automation for high levels of human expertise in the event monitoring and incident management process. VIA’s real-time analytics, artificial intelligence, and machine learning deliver a superior customer experience through augmented intelligence that supports a leaner, more efficient, and effective operational staff. Built for horizontal scaling, VIA AIOps reliably supports mission critical operations that require massive data streaming. - Full Stack Observability within and across technology layers, applications, and service domains to deliver unified service assurance supporting fault, performance, and change management processes - Smart Ticket Approach to automate everywhere possible in order to deliver actionable, triaged tickets to the service management systems with the information required to enable automated remediation or the fix agents to act - Fast Time-to-Value with measurable, high-payback results within the first year using an easy-to-install, integrate, manage, configure, and use system VIA customers gain rapid time-to-value with out-of-the-box AI algorithms, onboarding tools, and customizable persona-base UIs. They are able to identify a quantified ROI soon after implementation.

right skale, inc.

Right Skale is a woman owned and minority owned small business. Right Skale's vision is to help customers make smarter decisions and get ready for tomorrow's demand by trying, testing, implementing and adopting to AI technologies using data and cloud services. Combining our deep digital engineering expertise with vast industry experience, Right Skale provides turnkey solutions to world class organizations from startups to Fortune 1000 companies in Technology, FinTech, Media, Life Sciences and ISVs. Right Skale collaborates with clients to deliver next generation designs and solutions to enable business enhance customer experiences, and boost operational efficiency. Our portfolio of key services include AI/ML & Data Platforms and Cloud Computing. Right Skale is headquartered in Silicon Valley and has development centers in USA and India. Right Skale collaborates with clients to deliver next generation designs and solutions to enable business transformation, enhance customer experiences, and boost operational efficiency. Our portfolio of key services include Product & Platform Engineering, AI/ML & Data Platforms & Advance Analytics and Cloud Computing. Right Skale is headquartered in Silicon Valley and has development centers in USA and India.

Gorgias

Gorgias is a one-of-a-kind customer service platform specifically designed for ecommerce businesses to deliver effortless customer service at every stage of growth. With cutting-edge automation and AI capabilities, Gorgias revolutionizes how online stores interact with their customers by providing efficient and personalized support across email, voice, SMS, live chat, and social media channels. Founded in 2015, Gorgias began as a two-person team and has grown to more than 250 employees and nine offices in San Francisco, New York, Charlotte, Toronto, Belgrade, Buenos Aires, Paris, Lisbon, and Sydney. As a certified B Corporation, Gorgias is proud to be a leader in sustainable and equitable workplace practices. Today, Gorgias serves 13,000+ merchants in the ecommerce space, including Steve Madden, Glossier, BrüMate, and TUSHY.