Customer First UK

Customer First UK is THE National Standard for Customer Service. Working with over 40 different sectors including Universities, Utilities, Retail, Hospitality, Financial Institues and more we are revolutionising the way organisations build thier customer relationships. Customer First is recognised as a leader in the customer service industry, working in the UK and with our International Partner ProServ in South Africa. Organisations are transforming their business cultures, operational methods and tactical approaches by incorporating the Customer First Standard into their ethos. The Standard assesses organisations against a set of 30 principles which are broken down into 3 main areas; Customer Relationships, Market Awareness and Developing People. Organisations tell Customer First that the Standard has made an impact in Increased Customer Loyalty, Winning New Customers, Improved Services, Competitive Differentiation and Increase Financial Turnover to name just a few. Want to find out more? Go to our Website www.customerfirst.org or call the team on 0845 226 0719

Rockworth

Rockworth is a corporate finance advisory firm. We offer a range of different services for company owners who want to build value in their business or work towards a successful exit. Many clients engage us when they have a firm objective to sell in the near future. But we also work with clients who are planning exits in the longer term, providing expert advice and practical support to optimise the timing and value of a future transaction. Our services cover the whole deal lifecycle, including pre-sale preparation, buyer research and analysis, generation and negotiation of competitive offers, and project management of due diligence and completion processes. We take a disciplined and intelligent approach to everything we do. For each transaction, our focus is on maximising value, maintaining confidentiality, and ensuring that the deal structure fulfils shareholder objectives.

PACE Dimensions

PACE is a management consultancy firm specialising in improving the performance and competitive edge of brand-driven companies in consumer service industries. Our clients include many well-known names in the travel, transportation, hospitality, technology, media, telecoms, retail and financial service sectors, as well as providers of technology, distribution, marketing and other commercial services to these sectors. The purpose of PACE is to provide a best-of-breed approach that enables companies to achieve success by helping them to evolve in a fast-changing environment. We assess our clients' current strengths, weaknesses and points of difference, unlock opportunities to enhance business value, identify and develop new strategies, develop new and enhance existing capabilities. Where required, we also help businesses achieve their growth goals through corporate development, building a strategy and advising on every step to ensure a higher probability of delivering the best outcomes. This approach can cover fundraising, mergers, acquisitions, joint ventures, high capital start-ups, and outsourcing and commercialisation opportunities. Above all, our approach is focused, outcome-driven and practical. Work with PACE and you're partnering with expert business consultants – we understand the risks, the hurdles, the complexities. We're professionals with deep, practical industry experience who have delivered successful change numerous times across many sectors, as our testimonials and case studies demonstrate. Put simply, we help companies grow faster and with less friction. We ensure they stay agile in a changing world.

HDR | Concentre Consulting

Concentre Consulting was established in the UK in 2016, quickly establishing itself as a leading information management consultancy. Concentre take a collaborative approach that focuses on the provision of accurate, consistent, relevant and quality data, which is easily accessible to the right stakeholder at the right time. By taking in to account both information management and information modelling requirements of the client, we ensure that all information is managed and controlled in compliance with industry standards and specific client needs.

Cybercy (Data Privacy & Security)

Cybercy is a provider of Data Protection and Cyber Security services to the public and private sectors. Our Privacy and Cyber Security teams advise global, blue-chip corporations, government bodies, telcos and SMEs alike on their privacy and security strategies and provide delivery services benchmarking to quality standards such as ISO 27001, Payment Card Industry Data Security Standards (PCI DSS), Cyber Essentials & Cyber Essentials Plus amongst others. Our services include: IT Health Checks/Penetration Tests PSN Compliance Support Cyber Resilience Exercises Business Continuity Exercises Phishing Tests Physical Security Assessments ISO 27001, ISO 22301, ISO 9001 and ISO 14001 implementation and audits Cyber Essentials and Cyber Essential Plus GDPR Readiness Assessments GDPR Compliance Support Virtual DPO Support We also run training courses: - Senior Information Risk Officer (SIRO) Training - Information Asset Owner (IAO) Training - General Data Protection Regulation (GDPR) and Data Protection Act 2018 Awareness Training We have a wide range of experience in multiple industries including: Central and local government Care & Housing Associations Utilities Telecommunications Health Manufacturing Legal Retail Construction