CanaPlus Consulting is a system integrator partner of Genesys Corporation, providing contact center solutions in workforce management, multimedia routing and other agent productivity enhancement solutions. CanaPlus Consulting is focused on providing contact center solutions to solve competing demands to increase number of customer contacts, maximize their outcome, and reduce the cost of servicing these clients while enhancing their satisfaction levels. We tackle these challenges by building creative, fully automated customer self-service channels using Natural Language Speech, touchtone or web; and providing a suite of agent productivity enhancement tools. CanaPlus Consulting provides project management, software application development, implementation, installation and maintenance services to our clients in the Enterprise contact center and telecommunication industry.