ABa Quality Monitoring Ltd

Established in 1990, ABa is the UK’s largest specialist provider of Mystery Customer services and customer experience tools. We give our clients insight and clarity of vision across any customer touch point, in any industry sector. As our client base has grown, so too has our service offer and we also offer compliance audits, contact centre monitoring, voice of customer and colleague training. Our business growth has been consistent and, after only ever placing one advert in 1995, we have enjoyed year on year growth. OUR MISSION In all we do, we strive to make our world a happier one - for us, for our customers and for our customer's customer. We achieve a step change in service one assessment at a time knowing that each improvement, each development, and every act of kindness has a positive impact on the lives it touches. OUR VALUES Progressive We do not stand still, we continuously strive to create innovative efficient solutions & improve on everything we do Active We step up, we take responsibility, add value & find ways to delight our customers & colleagues Nurturing We are positive, compassionate & kind, we help our customers, each other & ourselves to grow

aspect market research

Bakamo.Social

Bakamo is a social listening consultancy. In our commercial division we read and interpret online conversations to help brands build winning strategies from authentic consumer voices. Bakamo Public, our division working on complex social and policy issues works with government agencies, foundations NGOs providing them with insights on their issues of concern as they play out in social media. Every day, around the world, millions of people have conversations online—unscripted, unbiased, and uncensored—on topics that range from brands to culture, lifestyle to current events. They talk about their experiences, hopes, and fears. Bakamo collects and interprets these conversations through an innovative combination of technology and intensive human analysis. From the gritty detail we derive the broad themes that attract and motivate people to join the conversation. We understand the full social discourse, chart consumer journeys, define segments based on needs, identify factors that catalyze product choice, and more. Because we capture authentic voices, our insights are often unexpected, even provocative. Our clients use our work to confidently support strategic and tactical decisions on product design, marketing, and advertising. Let us help you understand the authentic voices of your customers. Chances are they’re focused on things you’re not.

nrg expert

semantics mr ltd