akshaya has to surpass many challenges and everyone who respects its potential is keen to seek something innovative. The governmentâ€TMs focus on digitization of the state has entailed a revolution in the design and operation of public services through the reinvention of service delivery channels. the emergence of digital organizations to create services led to better opportunities to meet citizensâ€TM needs directing to increased social inclusion. improving public service delivery by making services available to the '' common man in their/his locality.